Our Vision: Leadership through customer service. Our Values: Safety, Value to customers, Commitment to people development, Integrity & Trust and Quality.
At Schindler our vision is to achieve market leadership through providing exceptional value to our customers. In addition to providing competitive products, we must deliver industry leading services and world class customer care.
In order to do so our business processes must be designed to serve our customers in a hassle free and responsive manner.
Our present-day success is driven by our commitment to traditional core values such as customer service, quality, and safety, combined with our key strengths of creativity and innovation to produce intelligent solutions in response to customer needs. Our values describe how Schindler, as a company, and our employees behave, and are the principles upon which we base our business relationships:
More than 69,000 Schindler employees work around the clock to serve 1.5 billion people using our elevators and escalators every day. Safety for each one of our customers and employees is foremost.
As a service company, we rely on strong customer orientation as the basis for design and delivery of all products and services, as well as the continuous optimization of our internal processes.
Our commitment to be perceived as a valuable partner for our customers can only be achieved through talented, engaged and skilled employees. We develop our people to understand our customers’ needs and tailor the most efficient solutions from our innovative products and services portfolio. We empower our people at all levels of the organization to develop leadership and decision-making skills in order to shape the company’s successful future. Schindler nurtures a culture where passion, ambition and collaboration are the key enablers of its people.
All our employees, regardless of position, function or location, embrace the Schindler Code of Conduct. We foster open and trustworthy relationships between employees as well as with customers.
We aim to reflect genuine Swiss quality not only in product design but also in delivery, maintenance, and modernization. Our century old legacy and track record in delivering value is a consequence of our ability to deliver reliable solutions.
Our long-term strategy is focused on generating sustained value for all the company’s stakeholders. The aim is to grow faster than the global elevator and escalator market and to build on a strong culture of innovation to improve our operating results. To support the realization of these objectives, Schindler is implementing operational measures to increase customer satisfaction and operational efficiency, as well as strategic initiatives to promote innovation and enhance quality.