Elevator services & Escalator services From support to maintenance and repair
Schindler Service Excellence means reliable mobility through your building. Schindler’s commitment to Service Excellence assures preventive maintenance programs for your elevators and escalators that will keep your equipment running safely and reliably. With trailblazing technology and highly trained technicians, Schindler Service Excellence means fewer callbacks and fewer inconveniences for your tenants or guests. No other service company can offer these integrated benefits.
Schindler Service Excellence
Service methods for contract fulfillment
We are the first in the industry to fully integrate all of our service tools into one seamless SAP platform. This allows us to make dynamic, real-time adjustments, resulting in improved consistency, reliability, response times and customer satisfaction.
- Efficient manpower management minimizes downtime.
- Preventive maintenance modules require complete maintenance task completion.
- Integrated repair planner ensures that all of our customers receive the most consistent, reliable service every time.
- Seven-point safety inspections are performed on every elevator we maintain. It is not required by code, but it is necessary to keep your equipment running at the peak of safety and reliability.
Technology to fix it right the first time
Schindler can provide you with a faster return to service than ever before, and we are committed to making sure that the problem is fixed efficiently and right the first time.
- Schindler FieldLink is used by technicians to access repair history, technical data, trouble-shooting guide, repair routines and more.
- Route optimization ensures that our technicians spend less time on the road and more time with our customers.
- Real-time dynamic scheduling allows us to quickly identify and prioritize your needs with minimal disruption to your operation.
- Schindler Remote Monitoring™ keeps a watchful eye on your equipment 24/7.
- Parts inventory ensures that we’re ready to meet the repair needs of our customers.
Reliability improvement programs
We keep your passengers moving
- Best-trained technicians in the industry who spend an average of five days a year honing their skills
- Expert engineering support on the local, regional and national level to keep your systems moving
- Focused strategic reliability programs that maximize "up-time" and achieve reliability improvements every year
- Schindler’s Technology Improvement Program (TIP) applies current technology to older equipment to improve reliability, safety and performance at no added cost to you.
Responsive communications
We listen and keep you informed.
- Schindler's Customer Service Network is staffed with trained associates to help you 24/7 when you need to call for service.
Schindler service options
FAQ about our services
An elevator, escalator, and moving walk maintenance service typically includes inspections, preventive maintenance, safety checks, adjustments, lubrication, and replacement of worn components. The goal is to keep equipment operating safely, reliably, and in compliance with applicable regulations.
Elevators and escalators should be serviced regularly throughout the year, with frequency depending on equipment type, usage, age, and local requirements. Scheduled maintenance helps maintain safety, reliability, and performance.
Preventive elevator and escalator maintenance helps reduce downtime by finding and addressing issues before they lead to breakdowns. By inspecting, testing, and servicing equipment regularly, building owners can reduce unexpected disruptions and improve availability.
Signs that an elevator may need repairs include unusual noises, slow performance, leveling issues, unexpected shutdowns, repeated service calls, and passenger complaints. If any of these occur, the equipment should be inspected by qualified technicians.
Elevator and escalator maintenance costs vary depending on equipment type, building requirements, service level, and coverage. A Schindler representative can help determine the most appropriate plan for your building and budget.
An elevator, escalator, or moving walk maintenance contract should clearly define coverage, response times, preventive maintenance schedules, repair options, reporting, and technical support. The right contract should align with your building's operational needs and budget.
Preventive maintenance is planned service to reduce the risk of failure, while elevator repairs fix a fault or component failure after it occurs. Understanding the difference can help building owners manage costs and improve reliability.
Connected elevators and escalators improve maintenance and reliability by providing greater visibility into equipment performance and health, with Schindler monitoring them in real time. Data and connectivity can help identify issues earlier, support faster service actions, and improve decision-making.
Remote elevator and escalator monitoring uses sensor kits and connected technology to track performance and operating conditions from a distance. Service teams can use this information to identify certain issues earlier and respond more efficiently.
Digital maintenance can improve elevator and escalator availability by combining connectivity, remote monitoring, and data-based insights. These capabilities support earlier issue detection and faster service actions, helping improve equipment uptime and reliability.
Schindler ActionBoard is a customer portal that helps building managers access equipment information, service activity, maintenance history, contracts, reports, and selected digital services. It helps building operators make informed decisions and manage their equipment with confidence.
You can reduce elevator downtime by combining regular maintenance, timely repairs, proactive modernization planning, and clear access to equipment information. Connected technologies can also support faster diagnostics and service response.
An elevator or escalator may need modernization instead of repair when it has frequent issues, hard-to-source parts, outdated performance, or rising operating costs. Modernization can improve performance, reliability, and long-term value, as well as prolong equipment life.
The right elevator maintenance plan depends on your equipment, building usage, operational priorities, and desired level of protection. Consider the level of coverage you need and digital services that can help support your building operations.