Why OEM lift maintenance is safer, smarter, and more reliable

We use elevators every day – quietly, confidently, and often without a second thought. No seatbelts, no mirrors, no steering wheels. Just a smooth glide between floors. In some buildings, it’s the most trusted machine and yet, often the least maintained.

You use your elevator more than your car. You trust it more than your microwave. And you expect it to perform smoothly, silently, and consistently. Every single time.

But here’s the truth: for something so essential, maintenance is often treated like a cost, not a commitment.

Elevators travel farther than you think

Some elevators in India have clocked usage distances equivalent to a quarter of the way to the moon, all within 15 years. They’ve carried families, visitors, equipment, groceries, and more. These aren’t just machines, they’re vertical transport systems, forming the backbone of modern buildings.

And like any system used daily, they need care. Not patchwork fixes. Not guesswork. But structured, professional maintenance built for long-term performance and peace of mind – the kind that only comes when you know the people who built it are the ones looking after it.

Not all elevator maintenance is the same

Modern elevators are highly engineered systems – integrating hardware, software, safety logic, and proprietary parts. Servicing them requires more than mechanical knowledge. It requires model-specific expertise, original tools, and a clear understanding of how each component interacts with the rest.

That’s what sets OEM (Original Equipment Manufacturer) maintenance apart.

When you choose to maintain your elevator with the manufacturer, rather than an external vendor, you gain:

• Certified technicians trained by the OEM itself
• Access to original, safety-certified components
• Advanced diagnostic tools designed for your system
• Connectivity and remote monitoring that keep you ahead of issues
• Service logs that meet regulatory and insurance standards

In contrast, third-party providers can’t match the know-how or technology backbone that comes with an OEM. They may fix what’s visible – but they can’t give you complete confidence in what’s hidden.

You’re not just paying for service. You’re protecting performance.

At first glance, OEM maintenance may appear more expensive. But the value runs deeper:

• Lower risk of breakdowns
• Higher energy efficiency
• Greater uptime
• No-stress ownership – we take over the worry for you
• Faster response and part replacement
• Digital traceability and predictive insights

With Schindler, your elevator doesn’t just get serviced. It gets managed.

No signs of failure? That doesn’t mean all is well.

One of the biggest challenges in elevator maintenance is the illusion of normalcy. If everything seems fine, we assume it is fine.

But elevators and escalators, like any complex system, degrade gradually. A worn cable, a drifted sensor, a skipped inspection… these don’t announce themselves. They build up quietly until something goes wrong.

That’s why preventive maintenance, done by the OEM, isn’t a luxury – it’s a necessity.